Returns & Exchanges

At 111SKIN, we want you to be completely satisfied with your skincare journey. If for any reason you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer care team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all security seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.